Cancellation Policy

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Your purchase does not automatically guarantee a reservation. We have the right to cancel your reservation at any time.  If your charter cannot be performed for any reason such as weather (lightning, rain, fog, or wind) or boat maintenance, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy so they fully understand.

When Can you get Refund:

- Weather cancellations will be refunded 100%. Mother Nature is out of our control and unfortunately weather can change on a dime.  We track the weather days out and will continue to check it hours out.  We will never put our customers or captains at risk.  If we feel like it is not safe to go out, we will cancel and or reschedule you for another day.  

- Boat Maintenance.  We take every precaution to make sure our boat is running at 100 percent however, sometimes things happen that are out of our control.  If we have to cancel a trip due to boat maintenance, we will reschedule you or refund you 100%.

When you can't get the refund: 

While we are very adjustable, friendly and do our best to make your charter comfortable and memorable, we will work with you for changes, requests within reason to the best of ability. However certain tough times we can only do so much to accommodate refunds:

• No refund will be given for any portions of our charter unused by the traveler after Charter departure regardless of circumstances (this includes coming in early). 

• No refund will be given for any portions of our charter if the charter is cancelled midway through due to nuisance, misbehavior, non-cooperation with captain or fellow passengers. Rude, loud noises, obscene activities, excessive drinking combined with aggressive behavior will not be tolerated under any circumstances. 

• No refund will be given if you do not contact us ahead of time (24 hours). If you cancel for any reason within the 24 hour window the card on file will be charged for the remaining balance of the charter.

Our Cancellation Policy:

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and  travel service start date.

Free Cancellation: 

Single Day charters: Cancel at least 7 Days in advance of the start date of the experience for a full refund.

How to Cancel a Reservation

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Please make sure you send an email, call or text letting us know. Please explain why you are requesting a cancellation. 

• Contact via requesting the form in Contact us Page: 

• Contact via Text: 813-591-0975